Refund policy

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Returns & Refund Policy

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

Be in the same condition as received
Be unused or unworn
Have all original tags attached
Be in its original packaging
Include the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at koundalrishit73@gmail.com.

Once your return request is approved, we will provide:

A return shipping label
Instructions on how and where to send your item

Important: Items returned without prior authorization will not be accepted.

Return Address:
[INSERT RETURN ADDRESS]

If you have any questions regarding returns, feel free to contact us at koundalrishit73@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care or beauty products
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you are unsure whether your item is eligible for return, please contact us before making a request.

Exchanges

The quickest way to receive a replacement item is to:

Return the original item
Once the return is approved, place a new order for the desired item

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must meet the same conditions listed above (unused, unworn, with tags, and in original packaging, along with proof of purchase).

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status.

If approved:

Refunds will be issued to your original payment method
Processing time is within 10 business days

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at koundalrishit73@gmail.com.